hbdb's Privacy Policy — Your Information, Our Responsibility
Learn how your personal information is collected, stored, and protected on the hbdb platform. SSL encryption and fair play guaranteed.
Introduction & Scope of Policy
hbdb is a safe and reliable online betting and casino platform operating for players in Bangladesh. We believe your personal privacy is a fundamental right, and protecting it is our first and foremost duty.
This Privacy Policy ("Policy") explains what information hbdb collects, why it collects it, how that information is used or processed, and what measures we take to protect your information. By using our website, mobile version, or any related services, you are considered to have agreed to the terms described in this Policy.
This Policy may be updated from time to time. If you use the service for the first time after a change takes effect, you will be considered to have accepted the new Policy. We therefore recommend that you review this page regularly.
This Policy applies only to the hbdb platform. We are not responsible for the privacy policies of any third-party websites or services.
What Information We Collect
We may collect the following types of information at various stages of registration, service use, and activity on the hbdb platform:
a) Personal Identification Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (when identity verification is required)
- Address and location information
b) Financial Information
- Payment method details — account information related to bKash, Nagad, Rocket, Upay, or bank transfers
- Transaction history — records of deposits, withdrawals, and bonus activity
- Wallet balance and a summary of betting activity
c) Technical & Usage Information
- IP address, browser type, and device information
- Login time, session duration, and platform usage patterns
- Information collected through cookies and tracking technologies
- Preferred game categories and play style
d) Communication Information
- Records of conversations with the support team via live chat or email
- Details of complaints, suggestions, or feedback
- Information about your responses to communications sent by us
How Collected Information Is Used
hbdb uses collected information only for legitimate purposes and subject to your consent. The main purposes for which we use information are as follows:
a) Account Management & Service Delivery
Collected information is essential for creating, verifying, and managing your hbdb account. This includes age verification (21 years or older), identity confirmation, and processing financial transactions.
b) Security & Fraud Prevention
Technical information is used to detect multiple accounts, unauthorized access, or suspicious financial activity, and to keep your account secure.
c) Service Improvement
By analyzing your gaming preferences and platform usage patterns, we continuously improve game selection, bonus structures, and the user experience.
d) Legal & Regulatory Obligations
It is our legal responsibility to provide necessary information in compliance with applicable laws and regulations, upon request by authorities, or by court order.
e) Communication & Support
Your information is used to send you transaction notifications, service updates, and to reach you for 24/7 support.
Important: hbdb never sells your information to third parties for marketing purposes without your consent.
Information Sharing with Third Parties
hbdb may share information with third parties in limited and controlled circumstances. Those circumstances are described in detail below:
a) Payment Processing Partners
The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete financial transactions. These service providers process information according to their own privacy policies.
b) Technology & Service Providers
Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), cybersecurity providers, and cloud hosting service providers may process limited information for platform operations. Each of these partners is bound by agreement with us and committed to data protection.
c) Legal Authorities
We may be required to provide information to applicable legal authorities pursuant to court orders, government directives, or legal investigations. Even in such circumstances, we provide only the minimum necessary information.
d) Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify users in advance.
Cookies & Tracking Technologies
hbdb uses cookies and similar technologies to operate the website and platform smoothly and to improve your experience.
Essential Cookies
These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and saving language preferences. They cannot be disabled, as the service will not work properly without them.
Performance & Analytics Cookies
We use analytics cookies to monitor platform performance and improve the user experience. These cookies analyze page visits, session duration, and usage patterns.
Cookie Controls
You can control or delete cookies at any time through your browser settings. Keep in mind, however, that disabling essential cookies may affect some platform functions.
Data Protection Measures
hbdb has implemented industry-standard technical and administrative measures to ensure the security of your information.
- SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
- Access Controls: Only authorized personnel may view user information, and only when necessary. A record of every access is maintained.
- Data Minimization: We collect only the minimum information necessary to provide the service.
- Regular Security Audits: Regular audits and assessments are conducted to identify security vulnerabilities in the platform.
- Limited Data Retention: After the necessary period, information is securely deleted or anonymized.
- Incident Response Plan: We have a defined plan in place to respond quickly in the event of a security incident.
Notice: No method on the internet is 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee the complete security of data transmission.
Your Rights & Controls
As a user of hbdb, you have several important rights over your own information:
a) Right to Access
You may request to view the information we hold about you. If you contact the support team, we will provide the information within a reasonable time.
b) Right to Correction
If any information we hold about you is inaccurate or incomplete, you may request a correction. This is possible directly through account settings or via the support team.
c) Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or legitimate interests.
d) Right to Object to Processing
You may object to your information being used for marketing communications. We will take action immediately in such cases.
e) Right to Data Portability
You may request a copy of your information in a structured, machine-readable format.
To exercise any of the above rights, contact our support team directly.
Data Retention Period
hbdb retains your information for as long as is necessary to provide the service or to fulfill legal obligations.
For active accounts, information is retained throughout the entire period the account is managed. Even after an account is closed, financial records and transaction history are retained for a specific period as required by applicable law.
Information retained for marketing communications is deleted after you withdraw your consent. However, some information may be kept for an extended period for fraud prevention and security purposes.
Protection of Minors' Information
The hbdb platform is intended only for those aged 21 or older. We do not knowingly collect, store, or process personal information from any minor.
If we find evidence that a minor has registered, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our platform, please notify our support team immediately.
Age Restriction: For those aged 21 or older only. We ask parents and guardians to monitor their children's online activity.
Policy Changes & Updates
hbdb reserves the right to review and update this Privacy Policy from time to time. The Policy may be revised due to changes in the scope of services, introduction of new technology, or legal requirements.
For significant changes, we will attempt to notify you by email or through the platform. Continued use of the platform after a change will be considered acceptance of the updated Policy.
For this reason, we recommend visiting this page regularly, especially before each login.
This Privacy Policy was last reviewed in 2026.
Contact Us
Our support team is always ready to assist with any questions, concerns, or requests regarding this Privacy Policy or your information.
Contact the Support Team
When sending a privacy-related request, please contact us from your registered email address so we can verify your identity quickly.